In an industry that has become increasingly impersonal and automated, Crown Benefits has distinguished itself for one-on-one, personalized service. Our business is more than just “products and services.” We pride ourselves in getting to know you and your situation first; what your goals are, what your unique circumstances are, and what challenges you face. Then, we can help!

Serving WNY for
25 Years

Crown offers a comprehensive and complementary array of specialized services designed to enhance access to quality health care while moderating the rate increases that threaten investment, budgets, and employee compensation.

Health coverage and its funding are affected by everything from federal, state and local laws to medical studies, actuarial tables, and a constantly changing economic environment.

Crown provides best-case solutions by combining the disciplines of underwriting, and actuarial science with real world experience in health care, private business, and human resources.

Placing insurance with the assistance of Crown is a comprehensive and straightforward process. A designated Crown consultant will guide your organization through each step.

Our Team


Paul Accardo

Paul Accardo

President & CEO

About Paul

Paul brings over 29 years of business expertise to the company. After earning both a business and a law degree (Texas A&M, South Texas School of Law), Paul served as a tax law specialist for McDonald-Douglas in Washington, D.C. and later served as a budget analyst in the office of Management and Budget during the Reagan administration.

In 2000, he founded Crown Benefits Group, Inc. headquartered in Western New York area, with an annual premium volume in excess of $120 million. In addition to bring well-versed in all types of plan designs and funding arrangements, Paul is the architect of the company’s service designs and informational systems

Throughout the health care reform debate, Paul worked diligently on behalf of his clients to advocate for their interests, and has continued to generate ground-breaking projects for both the State of New York and NYC.

Tony Tronolone

Tony Tronolone

Vice President

About Tony

Tony joined Crown Benefits in July 2005 and has over two decades of experience working locally and nationally in the self-funded and experience related health care arena.

Tony has keen insights into issues such as funding alternatives, Rx strategies, stop loss policies, and benefit implementation. He has been very successful working with unions, municipalities, as well as private and public sector clients.

His strong belief in educating management and union leaders on the health care industry, results in jointly designed benefit plans that are tailored to the need of the group as well as the subscribers themselves.

Dawn Fitzgerald

Dawn Fitzgerald

Vice President

About Dawn

Dawn is responsible for day-to-day operations of Crown Benefits; accounting, payroll, purchasing, administrative support, and human resources.

She also ensures customers benefit programs run smoothly and cost effectively. She ensures that company controls/procedures are understood and followed by all employees, and that Crown can provide top end service for customer and clients with maximum effectiveness.

Dawn is the point of contact for most of Crown’s vendors, and frequently facilitates communication between the firm and its clients as well. Dawn has 30 of progressively responsible experience in administrative and financial management. Prior to joining Crown Benefits Group in 2007, she held similar responsibilities at a certified public account practice.

Christine Casheba

Christine Casheba

Vice President

About Christine

Christine joined Crown Benefits Group in September 2006 as a part time sales assistant. Her drive and commitment to our clients lead her to the position of Vice President of the Small Group Sales.

Christine has over 15 years’ experience in the healthcare industry, working with all of the major carriers in Western New York, starting as an Enrollment Representative and working her way to the position she holds today.

Christine has grown the Crown small business book over 75%. Her compassion, loyalty and money saving strategies has earned the continued trust of her clients and their willingness to recommend her to other companies. Christine doesn’t think of her customers as clients, she thinks of them more like family.

Christine instills her work ethic into her small group sales team. She takes pride in the service and attention her staff gives to each member, whether you are a group of 2 or a group of 100.

Hugh Tranum

Hugh Tranum

Health Insurance & Human Resources Specialist

About Hugh

Hugh has been with Crown Benefits since 2008 and is responsible for all aspects of services for Crown’s Southern Tier Clients.

Prior to joining Crown he was Executive Director of the Jamestown Area Labor-Management Committee and President of teh National Labor-Management Association. He has extensive labor-management and human resource experience. In addition, he coordinates Crown’s workplace wellness/risk reduction employer services. He is responsible for Crown’s on=line health and wellness and informational services.

Andrea Hillard

Andrea Hillard

Sr. Customer Relations Specialist

About Andrea

Andrea is the company’s Senior Customer Relations Specialist and serves as day-to-day liaison with Crown’s clients.

Andrea has worked for Crown Benefits for almost two decades, providing superior customer service. She assists in employee benefits administration, open enrollments, provides support to employees with claim resolution, and takes pride in developing strong client relationships.

Sherri Teeto

Sherri Teeto

Customer Service Representative

About Sherri

Sherri joined Crown Benefits in 2006.

Sherri provides excellent customer service in a friendly and efficient manner. Sherri has a willingness to do what needs to be done to get answers for our members, and that is key when providing the kind of service our members have come to expect. Sherri also cheerfully assists management and sales in various Crown projects and presentations.

Get In Touch



501 John James Audubon, Suite 200
Amherst, NY 14228

Administrative & Customer Service

2914 Pine Avenue

Niagara Falls, NY 14301



Mon: 9am- 5pm
Tue: 9am- 5pm
Wed: 9am- 5pm
Thur: 9am- 5pm
Fri: 9am- 5pm
Sat: Closed
Sun: Closed

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